Customer services

Always there for our customers

At Lacus, we believe that excellent customer service is the bedrock of every trusting relationship.
We pride ourselves on responding to customer enquiries as quickly as possible and on solving any problems in a direct and transparent manner to guarantee maximum satisfaction at all stages of our collaboration.

Service

Listening and attention to detail

For us, every customer is unique. Our team is trained to understand everybody’s specific requirements and to offer customised solutions that comply with the highest quality standards.
Whether it be pre-sales support, bespoke consultancy or post-sales assistance, we are here to support our customers at every step.

Listening

Quick response times and continuous support

Thanks to our efficient organisational structure and dedicated team, we aim to respond quickly and accurately to customer enquiries, respecting the commitments we have made and solving any problems with flexibility and expertise.
We also offer continuous support because we know that the real value of a service can only be seen in time.

Promptness

Experience and expertise for a quality service

Our team is made up of professionals with specific expertise in the bathroom furnishing sector who combine their technical acumen with a passion for customer service.
We have developed a network of qualified reps and fitters which is ready to spring into action all over Italy to ensure that every Lacus shower enclosure is installed and used in the best possible way.

Expertise

Feedback and constant improvement

Our goal is to improve every day, and the feedback we receive from our reps and customers is crucial for helping us to grow.
We are constantly gathering opinions and suggestions so we can perfect our service and offer an experience that always exceeds expectations.

Evolution

Bespoke support, quick response times